SHIPPING
★ Please allow for 5-7 days for orders to be processed, any shipping rates that are described do not account for processing time.
☆ Stamped Mail option should only be used for items such as Stickers, Art Prints and Sticker Sheets. If your order has any other items, please use the Tracked Mail option.
★ Manchi Studio is NOT responsible for packages after they have been handed to USPS.
☆ Manchi Studio currently ships all flat items such as stickers, sticker sheets and art prints Worldwide through stamped shipping, all items bigger than this are only shipped within North America with tracked USPS shipping.
PRE-ORDERS
★ Items marked as [PRE-ORDER] will be shipped out after I receive the product. This process takes approximately 1 month after the pre-order period has closed. Any delays will be announced in Manchi Studio's social media.
☆ If you purchase a pre-order item alongside an in stock item, they will be sent out together. Meaning, the order will be shipped once the pre-order items are on hand with Manchi Studio.
★ How can I contact you?
The best way to reach me will be via the contact page or email ([email protected]), you may contact me through instagram or twitter DMs, but please be aware these messages may get lost. Anything urgent should be emailed.
☆ Can I modify/cancel/refund my order?
After an order is marked shipped it is a final sale. I am unable to offer refunds to any orders I have already packed and shipped. If the order has not shipped, the order may be cancel or modified.
★ What can I do if my order wasn't received (lost or stolen)?
Unfortunately, once I’ve handed your order to USPS, it is out of my hands and Manchi Studio is not responsible for the package and is unable to offer a refund or replacement, and customers should follow up with USPS for any complications during the shipping process. I can do my best to help with claims with USPS where I am able to, but I can't make assurances as I have no control over this.
☆ Can I modify/cancel/refund my order?
After an order is marked shipped it is a final sale. If the order has not shipped, the order may be cancel or modified.
☆ What if my order gets shipped back to you?
If it was a mistake on your end, you can choose between paying the extra shipping to send it back to you, or a refund excluding shipping cost and taxes. If it was my mistake, the package will be shipped back to you.
Please do not hesitate to contact us should you have any questions not answered in this page ♥︎
☆ If you purchase a pre-order item alongside an in stock item, they will be sent out together. Meaning, the order will be shipped once the pre-order items are on hand with Manchi Studio.
FAQ
★ How can I contact you?
The best way to reach me will be via the contact page or email ([email protected]), you may contact me through instagram or twitter DMs, but please be aware these messages may get lost. Anything urgent should be emailed.
☆ Can I modify/cancel/refund my order?
After an order is marked shipped it is a final sale. I am unable to offer refunds to any orders I have already packed and shipped. If the order has not shipped, the order may be cancel or modified.
★ What can I do if my order wasn't received (lost or stolen)?
Unfortunately, once I’ve handed your order to USPS, it is out of my hands and Manchi Studio is not responsible for the package and is unable to offer a refund or replacement, and customers should follow up with USPS for any complications during the shipping process. I can do my best to help with claims with USPS where I am able to, but I can't make assurances as I have no control over this.
☆ Can I modify/cancel/refund my order?
After an order is marked shipped it is a final sale. If the order has not shipped, the order may be cancel or modified.
☆ What if my order gets shipped back to you?
If it was a mistake on your end, you can choose between paying the extra shipping to send it back to you, or a refund excluding shipping cost and taxes. If it was my mistake, the package will be shipped back to you.
Please do not hesitate to contact us should you have any questions not answered in this page ♥︎